Out of Office & Business Hours Settings

Out of Office & Business Hours Settings

Establish SLA support boundaries and notify customers of team availability under Settings → Business Hours:

• Business Hours Matrix: Map active working hours for each day of the week to calculate response times and SLA targets.
• Out-of-Office Banner: Display custom banners dynamically above the frontend header or directly within the ticket creation form when support is offline.
• Offline Auto-Responder: Configure a distinct "Out of Office" auto-reply template that triggers only when tickets are created outside normal business hours.